Have not received my order
Have not received my order
Lizzy James
Hi Julie, thank you for your review. We see that your order was scanned as delivered on February 16th. Have you opened an investigation with the post office? To open an investigation, you will need the following information:
- Your USPS tracking number
- Your Address
- Our Address: Lizzy James, PO Box 974, Rancho Santa Fe, CA 92067
Once the package has left our shipping facility and has been received by USPS, it is their responsibility to locate your package. Unfortunately we are only given the limited tracking information available at www.usps.com.