Hi Barb, thank you for your review. We are sorry to hear that you are not happy with your purchase. We list product specifications in the item details for every charm so our customers know exactly what to expect.
We would love to know what we could do to see you 100% satisfied. We are happy to help you exchange for a different charm style; simply reach out to us at customerservice@lizzyjames.com and we will gladly discuss your exchange options. We hope to hear from you soon, and thank you for being a valued Lizzy James customer. -- Tamara, Customer Service, Lizzy James