Hi Karen, thank you for your review. We're sorry to hear that your bracelet is not fitting to your liking. So that we may best help you, please email the following photos to customerservice@lizzyjames.com:
- A clear picture of your wrap on your wrist
- A photo of your wrist measurement (no slack, measured snug above the wrist bone, i.e. the smallest part of the wrist)
- For information on how to measure, please visit: https://www.lizzyjames.com/pages/sizing-information
- A photo of the length of the wrap measured from tip to tip, pulled taut. Please be sure to pull the leather taut so that it measures straight, and to start the measurement at the "0" mark on your measuring tape.
Once we receive those photos we will be able to determine how to best assist you.
Thank you for being a valued Lizzy James customer!