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Sterling Silver Mystery Adjustable Bracelet w Freshwater Pearls Iolite & Sterling Silver Heart Charm. I love it but when I pull to tighten it won't stay. So I can't wear it. I'm afraid I might lose it.
I love it but when I pull to tighten, it won't stay. So I can't wear it. I'm afraid I might lose it.
Hi Pamela, thank you for your review. We are sorry to hear that your bracelet is looser than expected. We would appreciate the opportunity to take a look and see what might have gone wrong. Would you be so kind as to send us a few photos of your bracelet on your wrist to firstname.lastname@example.org? A photo of your bracelet being worn with tightened, and then a photo of your bracelet after being worn for a bit would help us see the exact issue. We can review these photos with our production manager and discuss the best options to assist you. We hope to hear from you soon, and thank you for being a valued Lizzy James customer. – Tamara, Customer Service, Lizzy James