- Have a deadline? Birthday? Gift? Please let us know in the notes or comments of your order. We want to accommodate you!
- We ship from California, and time in transit will depend on what type of shipping you choose, as well as your location. We ask that you please be patient with us as we have seen some delays in USPS transit times.
| Shipping Method | Production Time | Estimated Shipping Time* | Cost |
| UNITED STATES | |||
| FREE USPS Shipping on Orders Over $75 |
4-5 business days |
2-4 days | FREE |
| USPS First Class Mail | 3-5 business days | 2 - 4 days | $6.95 |
| USPS Priority | 3-4 business days | 1-2 days | $9.45 |
| FedEx 2nd Day Air | 2-3 business days | 2 days | $35 |
| INTERNATIONAL | |||
| Canada - DHL Express | 4-5 business days | 1-6 business days | $27.50 |
| Australia - DHL Express | 4-5 business days | 3-6 business days |
$34.00 |
| Europe - DHL Express | 4-5 business days | 3-6 business days | $37.00 |
*Time in transit is determined by the carrier and cannot be guaranteed by Lizzy James. Questions and concerns about expedited delivery times should be directed to customer service at 877-554-1215 (phone hours 9 am-5 pm pst).
Tracking info is sent to your email.
All international orders are shipped via your local mail carrier. International orders may be subject to fees, taxes and customs duties. Lizzy James is not responsible for payment of these charges.
TRACK YOUR ORDER: Click this link. Enter in your order #
and email (in lower case): https://lizzyjames.aftership.com/
What do I do if the tracking number shows it was delivered - and I don't have it?
If the USPS tracking number shows it was delivered to your address, then their scan 'proves' that they delivered it to your address. You must contact USPS to find out where your package is.
Although this is a USPS issue, here are several suggestions that work most of the time.
1 - Is it possible someone else in your household forgot to tell you it arrived?
9 times out of 10 this is the case.
2 - Have you spoken to your mail carrier person? They had to scan the package when they delivered it, so it’s possible he/she will remember something about the package.
For example, sometimes he/she will place a package somewhere other than in your mailbox if it won’t fit (usually behind a plant, patio furniture, etc.). Or they may have accidentally delivered it to a neighbor.
3 - If you aren’t able to speak to him/her directly, we recommend leaving a note in your mailbox with the tracking number and tell them it was shipped in a white padded envelope.
4 - Have you checked to see if a neighbor received your package by mistake?
5 - If by some chance your delivery person isn’t able to clarify and you aren’t able to locate your package with a neighbor, you may open an investigation by calling 1-800-ASK-USPS (1-800-275-8777). Your inquiry will then be routed to your local post office where they will research the delivery of your package.
If the scan shows it was delivered to your address, and you have not received it, then you must contact USPS for a resolution. We are not able to do that on your behalf. We are not able to provide refunds (or we will go out of business!!) if the delivery scan shows 'delivered'.
