How do I know my order has shipped?
- You will receive a SHIPPING NOTIFICATION email, with a copy of your order info from firstname.lastname@example.org
How long will my order take?
Due to the California shelter in place order, our studio will be operating with a minimal number of team members, most of whom are working remotely.
- Have a deadline? Birthday? Gift? Please let us know in the notes or comments of your order.
- Holiday Shipping Times and Cutoff Dates will be posted on a top banner on our Home Page as well as your Cart Page
- READY TO SHIP items ship in advance and separately from other items in your order.
Is a signature required for delivery?:
- We usually do not require a signature for delivery.
- If you would like us to require signature, please let us know when you place your order, in the COMMENTS SECTION of the order. Or email us at email@example.com after you place your order – include your order number - and we will make sure a signature is required for delivery.
Do I have to be home?:
- We ship our packages with US Postal Service and you do not have to be home to receive your delivery.
- Our packages are usually delivered together with your regular US mail service.
- If you have experienced delivery issues in the past we recommend you be home
How can I track my order?
Click this link. Enter in your order #
and email (in lower case): https://lizzyjames.aftership.com/
What if a tracking # shows the package has been delivered?:
- Is it possible someone else in your household forgot to tell you it arrived? 9 times out of 10 this is the case.
- Have you spoken to your mail carrier person? They had to scan the package when they delivered it, so it’s possible he/she will remember something about the package.
- For example, sometimes he/she will place a package somewhere other than in your mailbox if it won’t fit (usually behind a plant, patio furniture, etc.). Or they may have accidentally delivered it to a neighbor.
- If you aren’t able to speak to him/her directly, we recommend leaving a note in your mailbox with the tracking number and tell them it was shipped in a white padded envelope.
- Have you checked to see if a neighbor received your package by mistake?
- If by some chance your delivery person isn’t able to clarify and you aren’t able to locate your package with a neighbor, you may open an investigation by calling 1-800-ASK-USPS (1-800-275-8777). Your inquiry will then be routed to your local post office where they will research the delivery of your package.
- If the scan shows it was delivered to your address, it means we met our responsibility to you. In that case we are not able to provide refunds (or we will go out of business!!).
What if I entered the wrong Ship To address?:
Do you have Holiday Shipping Cutoff Dates?
Yes click here for a seasonally updated page with Shipping Cutoff Dates- https://www.lizzyjames.com/pages/holiday-delivery-dates
We also place a banner at the top of our HOME PAGE plus text on our CART PAGE that has these dates.