Out of concern for our staff, many of us are working remotely. There may be a slight delay in filling orders. We appreciate your patience.
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SHIPPING QUESTIONS

How do I know my order has shipped?

  • You will receive a SHIPPING NOTIFICATION email, with a copy of your order info from customerservice@lizzyjames.com

How long will my order take?

Due to the California shelter in place order, our studio will be operating with a minimal number of team members, most of whom are working remotely.

Not to worry though -- we will still be working so we can to get your orders to you as quickly as possible! We ask that you please be patient with us as orders may be slightly delayed. Skincare and sanitizer orders are currently shipping within 4-5 business days. Jewelry orders are currently shipping in approximately 10-12 business days.
Our apologies, but international shipping will not be available during this time.
  • Orders are crafted and shipped within 5-7 business days (Monday - Friday) of receiving the order.
  • Orders placed with Overnight shipping are produced and shipped within 1-2 business days.
  • Have a deadline? Birthday? Gift? Please let us know in the notes or comments of your order.
  • Holiday Shipping Times and Cutoff Dates will be posted on a top banner on our Home Page as well as your Cart Page
  • READY TO SHIP items ship in advance and separately from other items in your order.
 
Shipping Method Production Time* Shipping Time Cost
FREE USPS Shipping on orders over $75

5 - 7 business days

3 - 4 days** FREE 
USPS First Class Mail
 - 7 business days
3 - 4 days**
$6.50
USPS Priority Mail
5 - 7  business days
2 - 3 days $7.95
FedEx 2nd Day Air 1 - 2 business days 2 days $25
FedEx Next Day Air 1 - 2 business days 1 day $45
Canada Priority
5 - 7  business days
approx. 10 business days currently unavailable
Canada DHL Express
5 - 7 business days
2 - 5 business days
currently unavailable
International Priority
5 - 7 business days
varies by country
currently unavailable
International DHL Express
5 - 7  business days
2 - 5 business days
currently unavailable
   **not guaranteed  

 

 Is a signature required for delivery?:

  • We usually do not require a signature for delivery. 
  • If you would like us to require signature, please let us know when you place your order, in the COMMENTS SECTION of the order. Or email us at customerservice@lizzyjames.com after you place your order – include your order number - and we will make sure a signature is required for delivery.

Do I have to be home?:

  • We ship our packages with US Postal Service and you do not have to be home to receive your delivery. 
  • Our packages are usually delivered together with your regular US mail service.
  • If you have experienced delivery issues in the past we recommend you be home

How can I track my order?

Click this link.  Enter in your order # 

and email (in lower case):   https://lizzyjames.aftership.com/


What if a tracking # shows the package has been delivered?:

If the US POSTAL SERVICE tracking number shows it was delivered to your address, then there is very little we can do at that point.
Their scan 'proves' that they delivered it to your address.
Here are several suggestions that we have found to be very helpful in locating missing packages:
  • Is it possible someone else in your household forgot to tell you it arrived? 9 times out of 10 this is the case.
  • Have you spoken to your mail carrier person? They had to scan the package when they delivered it, so it’s possible he/she will remember something about the package. 
  • For example, sometimes he/she will place a package somewhere other than in your mailbox if it won’t fit (usually behind a plant, patio furniture, etc.). Or they may have accidentally delivered it to a neighbor.
  • If you aren’t able to speak to him/her directly, we recommend leaving a note in your mailbox with the tracking number and tell them it was shipped in a white padded envelope.
  • Have you checked to see if a neighbor received your package by mistake?
  • If by some chance your delivery person isn’t able to clarify and you aren’t able to locate your package with a neighbor, you may open an investigation by calling 1-800-ASK-USPS (1-800-275-8777). Your inquiry will then be routed to your local post office where they will research the delivery of your package.
  • If the scan shows it was delivered to your address, it means we met our responsibility to you. In that case we are not able to provide refunds (or we will go out of business!!).

What if I entered the wrong Ship To address?:

Please let us know! If it hasn't shipped yet, we can change the shipping address. 
If it has shipped we will need to wait for it to return to us. When we receive it back, we reship it to the correct shipping address.
Since the first time we ship your order it is free, there is a fee of $6 to reship to the correct address.
This can be paid via a credit card by email or by calling customer service, OR directly to our Paypal account to: lizzy@lizzyjames.com.

Do you have Holiday Shipping Cutoff Dates?

Yes click here for a seasonally updated page with Shipping Cutoff Dates- https://www.lizzyjames.com/pages/holiday-delivery-dates

We also place a banner at the top of our HOME PAGE plus text on our CART PAGE that has these dates.

Do you ship internationally?

Yes - we ship to many countries all over the world!

All international orders are shipped via your local mail carrier.
Orders may be subject to fees, taxes and customs duties.  Customer is responsible for these charges.
Please be advised international shipments are subject to clearance procedures, which can cause delays beyond original delivery estimates.
Every attempt will be made to minimize the potential impact of customs delays.
We apologize but we are unable to ship soaps and hand sanitizers internationally.
All international orders are a FINAL SALE