Name: Heirloom Engravable SIlver & Black Leather Anklet
Brand: Lizzy James
SKU: 0106HEIRLOOM-10INCH
Price: 115.0 USD
Availability: InStock
Rating: 3.0 (1 reviews)

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3.0

Rated 3.0 out of 5 stars

Based on 1 review

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1 review

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BZ
Bethy Z.
Verified Buyer
Age Range 55 - 64
Bought For Personal Use
1 year ago
Age Range 55 - 64
Bought For Personal Use
Rated 3 out of 5 stars
I love the look of it.
I love the look, the leather, and the clasp, but they got the engraving wrong (spelling). I really wanted to love this, but it was a fail.
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LJ
Lizzy James
1 year ago
Hi Bethy, thank you for your review. We are so sorry to hear that we spelled your name wrong. We would appreciate the chance to correct this for you. Would you be so kind as to send us a few clear photos of your engraved piece to customerservice@lizzyjames.com? We hope to hear from you soon, and thank you for being a valued Lizzy James customer! -- Tamara, Customer Service, Lizzy James

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Shipping

How do I know my order has shipped?

You will receive a SHIPPING NOTIFICATION email, with a copy of your order from customerservice@lizzyjamers.com

How long will my order take?

At Lizzy James, we handcraft your order especially for you!

Our team of skilled artisans is working hard to get your custom made orders to you as quickly as possible!

Jewelry orders are currently shipping in approximately 4-5 business days.

READY TO SHIP items ship in advance and separately from other items in your order.

Holiday shipping times and cutoff dates will be posted on the top banner on our Home Page as well as on your Shopping Cart Page

Have a deadline? Birthday? Gift? Please let us know in the notes or comments of your order. We want to accommodate you!

We ship from California, and time in transit will depend on what type of shipping you choose, as well as your location. We ask that you please be patient with us as we have seen some delays in USPS transit times.

Shipping Method	Production Time	Estimated Shipping Time*	Cost
UNITED STATES
FREE USPS Shipping on orders over $75	4-5 business days	2-5 days	FREE
USPS First Class Mail	4-5 business days	2-5 days	$6.95
USPS Priority Mail	4-5 business days	1-3 days	$9.45
FedEx 2nd Day Air	1-2 business days	2 days	$35
INTERNATIONAL
Canada - DHL Express	4-5 business days	1 - 6 business days	$27.50
Australia - DHL Express	4-5 business days	3 - 6 business days	$34
Europe - DHL Express	4-5 business days	3 - 6 business days	$37

*Time in transit is determined by the carrier and cannot be guaranteed by Lizzy James.

Is a signature required for delivery?

We usually do not require a signature for delivery.
If you would like us to require signature, please let us know when you place your order, in the COMMENTS SECTION of the order. Or email us at customerservice@lizzyjames.com after you place your order – include your order number - and we will make sure a signature is required for delivery.

Do I have to be home?

We ship our packages with US Postal Service and you do not have to be home to receive your delivery.
Our packages are usually delivered together with your regular US mail service.
If you have experienced delivery issues in the past we recommend you be home

How can I track my order?

Click this link. Enter in your order #

and email (in lower case) here: https://lizzyjames.aftership.com/

What if a tracking # shows the package has been delivered?

If the US POSTAL SERVICE tracking number shows it was delivered to your address, then there is very little we can do at that point.

Their scan 'proves' that they delivered it to your address.

Here are several suggestions that we have found to be very helpful in locating missing packages:

Is it possible someone else in your household forgot to tell you it arrived? 9 times out of 10 this is the case.
Have you spoken to your mail carrier person? They had to scan the package when they delivered it, so it’s possible he/she will remember something about the package.
For example, sometimes he/she will place a package somewhere other than in your mailbox if it won’t fit (usually behind a plant, patio furniture, etc.). Or they may have accidentally delivered it to a neighbor.
If you aren’t able to speak to him/her directly, we recommend leaving a note in your mailbox with the tracking number and tell them it was shipped in a white padded envelope.
Have you checked to see if a neighbor received your package by mistake?
If by some chance your delivery person isn’t able to clarify and you aren’t able to locate your package with a neighbor, you may open an investigation by calling 1-800-ASK-USPS (1-800-275-8777). Your inquiry will then be routed to your local post office where they will research the delivery of your package.
If the scan shows it was delivered to your address, it means we met our responsibility to you. In that case we are not able to provide refunds (or we will go out of business!!).

What if I entered the wrong Ship To address?

Please let us know! If it hasn't shipped yet, we can change the shipping address.

If it has shipped we will need to wait for it to return to us. When we receive it back, we reship it to the correct shipping address.

Since the first time we ship your order it is free, there is a fee of $6 to reship to the correct address.

This can be paid via a credit card by email or by calling customer service, OR directly to our Paypal account to: lizzy@lizzyjames.com.

Do you have Holiday Shipping Cutoff Dates?

Yes click here for a seasonally updated page with Shipping Cutoff Dates- https://www.lizzyjames.com/pages/holiday-delivery-dates

We also place a banner at the top of our HOME PAGE plus text on our CART PAGE that has these dates.

Do you ship internationally?

Yes - We ship to many countries all over the world!

All international orders are shipped via your local mail carrier.

Orders may be subject to fees, taxes and customs duties. Customer is responsible for these charges.

Please be advised international shipments are subject to clearance procedures, which can cause delaysbeyond original delivery estimates.

Every attempt will bemade to minimize the potential impact of customs delays.

All international orders are a FINAL SALE

Return Policy

We want you to be 100% satisfied with your Lizzy James purchase, and we're here to help!

At Lizzy James and LEAHJESSICA , we are committed to ensuring our customers are completely satisfied with their purchases. Our customer satisfaction promise is simple: if you're not happy with your purchase for any reason, we will replace the item at no charge.

Return and Replacement Policy:

Eligibility: All items purchased from Lizzy James and LEAHJESSICA are eligible for replacement. This policy applies to all products, regardless of the reason for the return.

Process: To initiate a replacement, please contact our customer service team with your order details and a brief explanation of the issue. Our team will guide you through the replacement process.

Timeframe: You can request a replacement within 30 days of receiving your item. We encourage you to inspect your items upon delivery to ensure satisfaction.

Condition: While we aim to replace any item, we ask that returned items be in their original packaging. This helps us process your replacement efficiently.

Shipping Costs: Lizzy James and LEAHJESSICA will cover the shipping costs for all replacements to ensure a hassle-free experience.

Our Commitment:

We believe in providing exceptional service and maintaining fairness for all our valued customers. Our replacement policy is designed to give you peace of mind and confidence in your purchases with us.

For any questions or assistance, please contact our customer service team at customerservice@lizzyjames.com

Process:

STEP 1 Contact us via email at customerservice@lizzyjames.com within 14 days of receipt of your order to obtain an Exchange RMA. In your email, please include your order number/receipt.
STEP 2 Please mail your piece(s) to us at: Lizzy James, 18029 Calle Ambiente - Suite 514, Rancho Santa Fe, CA 92091. Include the RMA number in your package.
STEP 3 Upon receipt, we will issue you a Lizzy James Gift Card
Please do not send your Return without obtaining RMA approval, as it will delay the exchange process.

Engravables:

Engravable bracelets may be exchanged for a different size or color only.

Exchange processing time:

Please allow 2-3 days for us to process your return upon receipt
Approximate time to craft your new piece is 5-7 days on average

How the Gift Card Exchange Works:

Any discount codes used for the original order are applicable to their exchange order; you will get a code for the same discount amount.
You can place your new exchange order for a new size/color/style once the e-gift card is received. Your new discount code and e-gift card will never expire.
You are able to enter BOTH the e-gift card and discount code during check out; both will be accepted.
Your new pieces will be produced in approx 5-7 days from when the exchange order is placed (or shorter, if shipping is expedited).

Returns:

Please be fair to us and remember that we only accept a return that is in the original new condition.
We cannot accept an exchange if it doesn’t meet these basic requirements.

Refunds:

In the unlikely event of a defect, please contact us within 7 days of receipt of your item at customerservice@lizzyjames.com or by phone at 877-554-1215.
DURING PEAK PHONE TIMES FOR FASTER SERVICE EMAIL IS BEST.

Heirloom Engravable SIlver & Black Leather Anklet